USCG Life Preserver

Help

Let Us Help You

Help is here! If your question is not answered with the walk-through, read through the Troubleshooting section to get the help you need. If you make it all the way to the bottom with questions, we are more than happy to help you by email.

When you press on a buy button, your order will be sent to your shopping cart. When you are finished shopping, click on the checkout button of any item you put in the cart or on the shopping cart buttons on the right.

If you have one, enter the promo code you have.

If your total is more than zero, you will be redirected to PayPal® to complete your transaction. When you are finished, you will be returned to RedmundPro to a confirmation page. Please read it.

You do not have to have a PayPal® account to pay.

If your total is zero, you will be directed to your confirmation page. Please read it.

You will receive an email with a link(s) to your download(s). When you press it, your download will begin automatically in a new tab or window. Your purchase will be in the folder you designated for downloads with your browser.

Open your file and enjoy your book!

Your confirmation page will show you a courtesy copy of your downloads. Clicking on any of links to titles will download your file even if your email has been misplaced or sent to spam.

Paperbacks are shipped as soon as they are manufactured. Look for a shipping email one to three business days from your purchase. (Only large orders take more than two days.)

Troubleshooting:

I did not get an email.

1. Check your spam folder. Most mail servers will sent the email to spam because it contains a download. Rescue your download from your spam folder and mark RedmundPro.com as a trusted sender. We will never send you a virus or spam.

2. If your inbox has a spam response on it which requires input, turn it off. The email server which sends the downloads to you is a no-reply box.

3. Occasionally, email is delayed in its delivery. If your download has not arrived to your inbox or spam folder within 30 minutes, contact us. A CSR will send you another email. You can always visit your confirmation page to access your download.

I do not have permission to see my download.

PayPal has delayed the response to our server saying your payment is complete. It may take a few minutes for PayPal to send the information back to our server to create your key for your download. If you have waited 30 minutes and still do not have your key, contact us and we will manually get your key. You can always visit your confirmation page to access your download.

I cannot find my download.

Click on Controls/Settings for your browser and choose Downloads or Download History. A list will display showing where your download is. Click on the option which shows you where the file is located. This is where all future purchases will also go.

I want to read it on my handheld ereader/tablet.

Attach your ereader/tablet to your computer. Most ereaders and all tablets have a desktop software to guide you through putting your files onto your handheld.

I want to read it on my Kindle.

Move your download to the folder named “My Kindle Content”. When you attach your Kindle to the computer, it will sync and load your book on your Kindle.

I want to read it on my Kindle Fire.

Attach your Fire to your computer. Click on the Start button and click “My Computer”. You will see your Fire as a removable hard drive. Click to open your Fire. Open the folder called “Kindle Fire Book Library”. Move your download to that folder. Close the “My Computer” window. Detach your Fire and turn it on. Your book will be loaded in your library.

I want to read it on my Kindle cell phone app.

Attach your cell phone to your computer. Click on the Start button and click “My Computer”. You will see your cell phone as a removable hard drive. Click to open your cell phone’s storage. Open the folder called “My Kindle Content/Library”. Move your download to that folder. Close the “My Computer” window. Detach your cell phone and turn it on. Your book will be loaded in your library.

You can also use the File Manager or iExplorer to move your download from your designated download folder to “My Kindle Content/Library”. When you open Kindle Reader, the book will populate in your library.

Which files go with what?

If you purchased a Kindle file, it will only open with Kindle for PC/Mac, Kindle for Android/iPhone or with a Kindle handheld ereader.

If you purchased an ePUB, it will only open with an ereader for PC/Mac/Android/iPhone or a handheld ereader.

Adobe Acrobat Reader will not read or open ereader files. Acrobat only opens PDF files.

Did we answer your question? If not, we still want to help. Contact us.